Jamaica, Queens, New York. Red Cross Volunteer Regional Coordinator, Richard Gallis, speaks with Timothy Ramlagan and his wife, Anuska Singh, whose residence was damaged by fire. The couple and their two small children were forced to vacate the premises by the fire department for reasons of health and safety. Richard explains the immediate assistance that the Red Cross can offer the family and what the family should do in the coming days to receive longer-term assistance, should they require it. The couple is invited to meet with a caseworker at the Red Cross chapter headquarters in Hell's Kitchen neighborhood in Manhattan, New York. The caseworker can direct them to other services outside the Red Cross.

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